Limited offer · 3 months for the price of 2
Their reception desk.
Always staffed.
Without their own employees.
We handle your guest communication around the clock. You save up to 60–80% on personnel costs, enable self check-in, and gain time for what really matters.
✦ 12 languages
✦ 24/7 service
✦ Swiss quality
Does this sound familiar?
Between check-ins, emails and phone calls, the guest gets left behind.
The phone rings constantly. Emails are piling up. Your team is overloaded, and the recruitment process is dragging on. Every illness, every vacation day becomes a challenge.
High personnel costs
Constant time pressure
Fluctuating occupancy
Lack of automation
The solution
Reception Remote integrates seamlessly into your team.
01 — Virtual Reception
Multilingual team that never sleeps
Professional guest service around the clock. Our team seamlessly handles all inquiries, reservations, and all communication.
24/7
12 languages
Swiss quality
02 — Automation
Self check-in & pre-stay magic
Automated guest communication, efficient coordination of cleaning and technical services. You gain up to 2 hours back daily.
Self Check-in
Time saving
Higher efficiency
03 — Cost transparency
Fixed flat rates, full control
Fixed monthly or daily rates with no hidden costs. You save 60–80% on personnel costs and plan with full budget control.
60–80% savings
Fixed prices
Full control
04 — Quick Start
Ready to go in two weeks
Structured onboarding processes and personal support ensure a smooth transition – without risk.
2 weeks onboarding
Personal
No risk
We help…
Suitable for any hospitality business .
0 1
Hotels, guesthouses and self-check-in hotels
Who are looking for a cost-efficient solution for themselves and their business in daily operations.
0 2
Apartment and Airbnb owners
Who want more free time and are looking for back-office support.
0 3
Parahotels and campsites
Who are longing for more administrative support.
0 4
Luxury hotels and hotel chains
Who want to use their personnel resources more efficiently on site and therefore need back office support.
Services & Benefits
Remote reception for your hotel or parahotel business
Services for your guests
Fast response rate
Email and telephone service
24/7 availability
Advice & Quality
Advantages for your hotel
More efficient allocation of human resources
Gain time for the guest on site
Reduce administrative burden on staff
Reduce operating costs
Improved data quality in your PMS system
and many more...
Reception AI
Reception AI for hotels & parahotels
Discover the new Reception AI solutions for website chatbots, AI telephone receptionists, and many other practical AI agents for your business, so your guests can get answers even faster.
✦
Website chatbot
✦
AI Telephone Receptionist
✦
Automatic email replies
✦
Multilingual guest services
Management solutions
Solutions for investors &
succession planning for hotels
Investors seeking an external management solution for a hotel property.
To reduce a company's personnel costs.
Flexible solutions without high fixed costs for every type of real estate investment in the hotel industry.
A bridging solution for hoteliers until retirement.
Benefit from the company and remain involved if desired.
Management solution for the next generation
Our mission
Virtual back office for the hotel industry
At Reception Remote, we believe that every hotel and guesthouse, no matter how small, deserves professional service. That's why we offer affordable online reception and telephone service solutions tailored to your needs. Our goal is to help you focus on what you do best while we take care of the rest.
Our mission
Here's what our customers say
24+
Months Ø Contract duration
12
Languages within the team
60–80%
Cost savings
Limited offer · 3 months for the price of 2
Ready to take the burden off your reception desk ?
Start within two weeks and experience how professional support can change your everyday life.
✓ No hidden costs
✓ Personal consultation
✓ Quick start
FAQs
Frequently Asked Questions
Does this work for every hotel?
Whether something works or not always depends on everyone involved. However, the service basically works for any type of accommodation provider – either replacing or supporting the reservations department and back office!
How quickly can you start?
If everything is satisfactory from both sides, we will try to start as soon as possible. The number of new hotels we can add is limited each month. Therefore, we ask that you always respond to our offers in a timely manner.
Does Reception Remote work with every PMS?
Yes! We've developed solutions to work with any PMS, whether online or offline. Our clients use popular systems like Fidelio, Protel, ProtelAir, Stayintouch, Little Hotelier, Easybooking, RoomRaccoon, Mews, Apaleo, Cloudbeds, and many more.
Am I contractually bound?
We believe that situations in a hotel can change quickly. Therefore, we have developed a model that allows us to provide temporary staff, for example, during vacation absences or extended sick leave.
What kind of training does a virtual receptionist have?
Our virtual receptionists all come from the hotel industry. They have all worked for at least three years in a hotel or tourism company and ideally have also completed formal training in this sector.
Do you have questions?
Our consultants are available daily between 9:00 AM and 6:00 PM. Outside of these hours, you can reach our receptionists on the main hotline and are welcome to submit your inquiry.
Please don't hesitate to call us, send an email, or use our contact form to get in touch. We look forward to hearing from you!
+41 27 552 01 72
Location: Switzerland, but worldwide for your hotel
For quotes and questions, send us a message and we will reply within 24 hours (Mon-Fri).